Principles on Fundraising

Statement of Guiding Principles on Fundraising

PUBLIC COMPLIANCE STATEMENT
The Board of Directors of Tiglin Challenge passed a resolution on 07/03/2018 adopting the Statement for Guiding Principles for Fundraising. Tiglin Challenge is fully committed to complying with the Guiding Principles for Fundraising which includes the monitoring of compliance with the Statement. This commitment is also disclosed in the annual report.
Tiglin Challenge has appointed a senior member of the management team to be responsible for compliance with the Statement of Guiding Principles for Fundraising.
DISCLOSURE STATEMENT
Tiglin has a Volunteers policy and a Fundraising policy. Tiglin Challenge is open about whether those seeking donations on their behalf are volunteers, employees of the organisation or are third party agents. Tiglin Challenge will ensure that fundraisers are provided with information and training on the Statement and its implementation. Anyone fundraising on behalf of Tiglin Challenge must ensure that prospective donors are aware of their status, i.e. volunteers, employees or third party agents.
FEEDBACK AND COMPLAINTS
If you have feedback or a complaint about any aspect of our operations please contact Philip Thompson CEO in writing or by telephone, details as follows:
Philip Thompson
CEO
Tiglin Challenge
Ashford
Co Wicklow
Email: manager@tiglin.ie
Tel: +353 0404 49683

For telephone contact we are open 5 days a week from 9.00 am to 5.30 pm, and closed between 1.00 pm and 2.00pm each day
Initial Contact
In the first instance, your complaint will be dealt with by our CEO or upon his behalf by Ger Ganly Rehabilitation Manager. Please provide as much information as possible and let us know how you would like us to respond to you, providing your contact details.
Our response
If the complaint is in person or over the telephone Tiglin will endeavour to try and resolve the issue immediately. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response please contact Aubrey McCarthy , Chairman or Aidan Nevin , Company Secretary by writing to the Tiglin Office. Both the Chairman and the Secretary will ensure that the matter is considered at Board level and will respond within two weeks of this consideration by Board members at the next Board Meeting.

OUR DONOR CHARTER
As a charity seeking donations from the public we, Tiglin Challenge aim to comply with the Statement of Guiding Principles for Fundraising and commit to our Donor Charter below:
• Our pledge is to treat all our donors with respect, honesty and openness.
• We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Tiglin Challenge.
• We undertake to apply your donation as per your instructions or as per the intended purpose where this has been advised and understood by you.
• We undertake to comply with Data Protection legislation and have appointed a Data Protection Officer in this regard.
• We commit that you, our donors and prospective donors will:
i. Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources.
ii. Be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities.
iii. Have access to the organisation’s most recent financial statements.
iv. Be assured your gifts will be used for the purposes for which they were given.
v. Receive appropriate acknowledgement and recognition.
vi. Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
vii. Expect that all relationships with individuals representing the charity will be dealt with professionally.
viii. Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
ix. Have easily available the agreed procedures for making and responding to complaints.
x. Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.
xi. Receive prompt, truthful and forthright answers to questions that you might have about the organisation

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